FAQ's

In search of some answers eh? No problem.

When will I receive my first delivery?

When you sign up you will receive an email explaining what day to expect your delivery. Depending on when you sign up your delivery will be due that week or in a week’s time.

Take a look at the ‘How renewals work’ guide for more information on this.

 

What if I go on holiday?

Don’t worry if you need to pause your subscription for a week or two. We all need a holiday! Please use the ‘How to skip a delivery’ guide to help you with this.

If you need any further support, please email [email protected]

 

 

Can I cancel at any time?

Yes, it is a weekly recurring subscription. You can cancel anytime you like, just make sure you cancel before your renewal date. All accounts renew on Friday to receive their goods for the following week. Simply log in to your account and click the ‘subscriptions’ tab. From there you can ‘suspend’ your deliveries which will stop any future deliveries.

If you need any further support, please email [email protected]

 

 

 

How do we return the boxes?

Each week we will exchange an empty box for our lovely freshly packed boxes. Just leave your empty box in your desired delivery location the night before and our drivers will collect them upon delivery.

 

 

 

What payment methods do you accept?
We are currently only able to accept payments through credit or debit card
Why am I getting a card declined message when I try to checkout?
There are several reasons you could be getting a card declined message. The most common is that there has been a mistake when entering your details. Make sure that your CVC code is correct, this should be the last three digits on the reverse of your card. 
I wouldn't know what to cook?
We’ve got you covered! We are going to be providing weekly recipes that we will also try. So they will be tasty but not too difficult. Send us some pics to let us know how you get on. Or send us some suggestions. You might make the next weeks recipe!
Which charities do you work with?
We work with several Charities and we do try to vary who we offer our stock to. Our aim is to provide 10-15% of our produce to local charities and food banks in Leicestershire. These are charities that are able to provide hot meals or food boxes to those in need. We will keep you updated on our progress so you can see the difference you are making.
Where do the vegetables come from?
We operate with a clear order of priority for our suppliers. Our criteria for our suppliers has to be balanced with wanting to offer enough variety and consistency for our customers. Where possible the entire box will be supplied from UK Local farms with seasonal produce. We will often have to source from UK farms not local to ourselves and occasionally offer some produce that has been shipped/flown in internationally. We aim to reduce our environmental impact as much as possible and so we will always want to offer the most environmentally sustainable box possible.
Is the produce fresh?
As fresh as we can possibly get it! Operating as a weekly delivery means we can have the shortest possible lead time between collecting the vegetables from their farms to delivering to your door.
Is the produce organic?
Some of your box contents will be organic, but we don’t yet do completely organic boxes. Our main priority right now is to reduce waste as that comes from all types of vegetable production.
How do deliveries work? When will I receive my box?

We will allocate a weekly delivery day for your area and email you once you’ve placed your order. You don’t need to be in to receive your order, just let us know the best place to leave it and it’ll be waiting for you when you’re back. Our drivers will also collect last week’s box so it can be recycled and we can reduce our environmental impact. Please leave your box out for our drivers if you’re not in.

You can find out more about when you will receive your box by reading the ‘How renewals work’ guide.

Am I in the delivery zone ?
We are a small but ever growing business and our delivery area is always expanding! The best way to check if you are in the delivery zone is by putting your postcode in our postcode checker on the home page.

If we unfortunately don’t deliver to you just yet, drop us an email and we can see what we can do!

Do we deliver to your area?

Enter your postcode below to find out.

More about delivery areas

We are now delivering to parts of Leicestershire, Warwickshire, The West Midlands, Staffordshire and everywhere in between! If you are just on the edge we may still be able to deliver to you. Please get in touch with your delivery address and we'll let you know if we are able to fulfill your order.