When will I receive my first delivery?
When you sign up you will receive an email explaining what day to expect your delivery. Depending on when you sign up your delivery will be due that week or in a week’s time.
Take a look at the ‘How renewals work’ guide for more information on this.
What if I go on holiday?
Can I cancel at any time?
Yes, it is a weekly recurring subscription. You can cancel anytime you like, just make sure you cancel before your renewal date. All accounts renew on Friday to receive their goods for the following week. Simply log in to your account and click the ‘subscriptions’ tab. From there you can ‘suspend’ your deliveries which will stop any future deliveries.
If you need any further support, please email [email protected]
How do we return the boxes?
Each week we will exchange an empty box for our lovely freshly packed boxes. Just leave your empty box in your desired delivery location the night before and our drivers will collect them upon delivery.
What payment methods do you accept?
Why am I getting a card declined message when I try to checkout?
I wouldn't know what to cook?
Which charities do you work with?
Where do the vegetables come from?
Is the produce fresh?
Is the produce organic?
How do deliveries work? When will I receive my box?
We will allocate a weekly delivery day for your area and email you once you’ve placed your order. You don’t need to be in to receive your order, just let us know the best place to leave it and it’ll be waiting for you when you’re back. Our drivers will also collect last week’s box so it can be recycled and we can reduce our environmental impact. Please leave your box out for our drivers if you’re not in.
You can find out more about when you will receive your box by reading the ‘How renewals work’ guide.
Am I in the delivery zone ?
If we unfortunately don’t deliver to you just yet, drop us an email and we can see what we can do!