Please click on the question you would like answered.
When will I receive my first delivery?
What payment methods do you accept?
Why am I getting a card declined message when I try to checkout?
What Charities do you work with?
Where do the vegetables come from?
When will you start delivering to my area?
My delivery has been missed how do I get in contact?
I would like to be a supplier. How do I get in touch?
Have a question that isn't on this page? Click Here.
When will I receive my first delivery?
You will receive an email on the Monday following your sign up which will confirm your delivery day and the items we have confirmed for that week. Our deliveries will be done in the early hours of the morning, before you go to work. If you have any questions about your delivery day please do drop us an email at [email protected]
What if I go on holiday?
We are currently only able to accept payments through credit or debit card.
Why am I getting a card declined message when I try to checkout?
There are several reasons you could be getting a card declined message. The most common is that there has been a mistake when entering your details. Make sure that your CVC code is correct, this should be the last three digits on the reverse of your card. We use two systems; Cratejoy to host our site, and Stripe to make transactions. Stripe is one of the largest payment gateways in the world and works with banks to help ensure that the transaction process is smooth. There are some banks (often HSBC) that may flag the transaction as fraudulent. To resolve this, you will need to contact your bank directly and explain the payment you are attempting to make. They will then okay the transaction. Stripe are working to resolve this issue.
I wouldn't know what to cook?
We’ve got you covered! We are going to be providing weekly recipes that we will also try. So they will be tasty but not too difficult. Send us some pics to let us know how you get on. Or send us some suggestions. You might make the next weeks recipe!
Which charities do you work with?
We work with several Charities and we do try to vary who we offer our stock to. Our aim is to provide 10-15% of our produce to local charities and food banks in Leicestershire. These are charities that are able to provide hot meals or food boxes to those in need. We will keep you updated on our progress so you can see the difference you are making.
Where do the vegetables come from?
We operate with a clear order of priority for our suppliers. Our criteria for our suppliers has to be balanced with wanting to offer enough variety and consistency for our customers. Where possible the entire of the box will be supplied from UK Local farms with seasonal produce. We will often have to source from UK farms not local to ourselves and occasionally offer some produce that has been shipped/flown in internationally. We aim to reduce our environmental impact as much as possible and so we will always want to offer the most environmentally sustainable box possible.
Is the produce fresh?
As fresh as we can possibly get it! Operating as a weekly delivery means we can have the shortest possible lead time between collecting the vegetables from their farms to delivering to your door.
Is the produce organic?
Some of your box will be organic, but we don’t yet do completely organic boxes. Our main priority right now is to reduce waste as that comes from all types of vegetable production.
How do deliveries work? When will I receive my box?
We will allocate a weekly delivery day for your area and email you once you've placed your order. You don't need to be in to receive your order just let us know the best place to leave it and it'll be waiting for you when you're back. Our drivers will also collect last weeks box so it can be recycled and we can reduce our environmental impact. Please leave your box out for our drivers if you're off out somewhere.
Am I in the delivery zone ?
We are now delivering to all Leicestershire postcodes. If you are outside of the highlighted area below or you are just on the edge we may still be able to deliver to you. Please get in touch with your delivery address and we'll let you know if we are able to fulfill your order.
When will you start delivering to my area?
We would love to supply Wonky veg to your area. So let us know if you love wonky veg as much as Leicester by simply entering your details in our waiting list sign up form below. When we get enough customers we can start delivering to you!
My delivery has been missed. How do I get in contact?
Hopefully this is only hypothetical. If this does happen please send us an email to [email protected] We will respond ASAP.