Wonky Vegetables

Please click on the question you would like answered.

When will I receive my first delivery?

What if I go on holiday?

Can I cancel at any time?

How do we return the boxes?

What payment methods do you accept?

Why am I getting a card declined message when I try to checkout?

I wouldn't know what to cook?

What Charities do you work with?

Where do the vegetables come from?

Is the produce fresh?

Is the produce organic?

How do deliveries work?

Am I in the delivery zone?

When will you start delivering to my area?

My delivery has been missed how do I get in contact?

I would like to be a supplier. How do I get in touch?

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Question?

When will I receive my first delivery?

You will receive an email on the Monday following your sign up which will confirm your delivery day and the items we have confirmed for that week. If you have any questions about your delivery day please do drop us an email at [email protected]

What if I go on holiday?

Don't worry if you need to pause your subscription for a week or two. We all need a holiday! Simply log in to your account. You will see a screen that shows you your 'active subscriptions'. Click 'Edit' under 'My Subscriptions'. In the upper right corner is a button that says "Skip Next Renewal", click this and you're done! Please be aware that you are billed on the Friday before you receive your shipment. If you are going away make sure to skip your next renewal the Friday before you go away. The week after your subscription will carry on as normal.

If you have multiple deliveries to one location then you will need to remove the item you would like to pause that week so the other deliveries can carry on as usual. To do this log in to your account, click edit and modify the number of boxes you want to receive. You will then have to re-add this product once you return from your holiday.

Can I cancel at any time?

Yes, it is a weekly recurring subscription. You can cancel anytime you like, just make sure you cancel before your re-billing date. Most accounts are billed on Friday to receive their goods for the following week. Simply log in to your account and click "Cancel Subscription". We are always looking to improve our service and so we would greatly appreciate feedback as to why you have decided to leave. You can get in touch via email or through our social channels.

How do we return the boxes?

Each week we will do you a great swap. An empty box for our lovely freshly packed boxes. Just leave your empty box in your desired delivery location the night before and our drivers will collect them upon delivery.

What payment methods do you accept?

We are currently only able to accept payments through credit or debit card.

Why am I getting a card declined message when I try to checkout?

There are several reasons you could be getting a card declined message. The most common is that there has been a mistake when entering your details. Make sure that your CVC code is correct, this should be the last three digits on the reverse of your card. We use two systems; Cratejoy to host our site, and Stripe to make transactions. Stripe is one of the largest payment gateways in the world and works with banks to help ensure that the transaction process is smooth. There are some banks (often HSBC) that may flag the transaction as fraudulent. To resolve this, you will need to contact your bank directly and explain the payment you are attempting to make. They will then okay the transaction. Stripe are working to resolve this issue.

I wouldn't know what to cook?

We’ve got you covered! We are going to be providing weekly recipes that we will also try. So they will be tasty but not too difficult. Send us some pics to let us know how you get on. Or send us some suggestions. You might make the next weeks recipe!

Which charities do you work with?

We work with several Charities and we do try to vary who we offer our stock to. Our aim is to provide 10-15% of our produce to local charities and food banks in Leicestershire. These are charities that are able to provide hot meals or food boxes to those in need. We will keep you updated on our progress so you can see the difference you are making.

Where do the vegetables come from?

We operate with a clear order of priority for our suppliers. Our criteria for our suppliers has to be balanced with wanting to offer enough variety and consistency for our customers. Where possible the entire of the box will be supplied from UK Local farms with seasonal produce. We will often have to source from UK farms not local to ourselves and occasionally offer some produce that has been shipped/flown in internationally. We aim to reduce our environmental impact as much as possible and so we will always want to offer the most environmentally sustainable box possible.

Is the produce fresh?

As fresh as we can possibly get it! Operating as a weekly delivery means we can have the shortest possible lead time between collecting the vegetables from their farms to delivering to your door.

Is the produce organic?

Some of your box will be organic, but we don’t yet do completely organic boxes. Our main priority right now is to reduce waste as that comes from all types of vegetable production.

How do deliveries work? When will I receive my box?

We will allocate a weekly delivery day for your area and email you once you've placed your order. You don't need to be in to receive your order just let us know the best place to leave it and it'll be waiting for you when you're back. Our drivers will also collect last weeks box so it can be recycled and we can reduce our environmental impact. Please leave your box out for our drivers if you're off out somewhere.

Am I in the delivery zone ?

We are now delivering to all Leicestershire postcodes. If you are outside of the highlighted area below or you are just on the edge we may still be able to deliver to you. Please get in touch with your delivery address and we'll let you know if we are able to fulfill your order.

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